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The following general sales conditions define the relationship between the seller, neonandrock, and the customer, who accepts and acknowledges the terms and conditions when validating the order by clicking on the “je confirme ma commande” (confirm the order) icon.

Availability

The products for sale on the website neonandrock.com are usually available. However, factors such as simultaneous orders, a mistake in our stocklist, or a verified defective product cannot guarantee the full availability of our products. If the product is out of stock, the customer will be informed and have the choice whether to modify or cancel their order.

Prices

Our prices are in Euros (VAT non applicable, art.293B of the CGI-France) and do not include the shipping charges. The shipping charges may vary following the nature and quantity of the selected products. They appear when the order is in the basket, before being validated.

Our product return policy

The customer can withdraw and return the order for up to seven days starting from the reception of the product. Please remember that product returns are subject to the following conditions:

-the customer has to contact neonandrock before returning the product, for our prior agreement.
-the product has to be intact and shipped in it's original packaging.

The shipping charges for the return will be the customer's responsibility.

After the returned product has been verified, the customer will have to choose whether to exchange it, be reimbursed or get a voucher.

In case of an exchange following an incorrect order, the shipping charge will be recalculated.

Neonandrock cannot be held responsible for any parcels lost by La Poste or any other haulage contractor.

Privacy

The details given by the customer can only be used for the purpose of the order.

Following the law regarding computers, data and liberty (France-Law N°78-17, Jan. 6th, 1978), the customers have a right to access, consult, modify, rectify and suppress the data they have provided to neonandrock.


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